About RTM Designs

RTM Designs was formed in 1994 for the sole purpose of developing technologi­cally advanced, efficient, and easy to use Information & Referral/Client Tracking software. This goal was first realized with the release of Refer96, setting new standards for I & R software.

callcenter

Always the innovator, RTM Designs developed the first commercially available I & R software system that:

  • Assists multiple clients in one call transaction
  • Performs multiple, simultaneous, area served service searches
  • Displays service providers by proximity to the client
  • Includes a standard geographic system
  • Provides automated directory produc­tion, and much more.
callcenter

The RTM Designs' customer base quickly grew from the original six customers in 1996 to become the most widely used Information and Referral software platform in the U.S. Clients include 2-1-1 Call Centers, Area Agencies on Aging, Government Agencies & Military Services, and many other Specialized/Comprehensive I & R organizations.

RTM Designs is continually striving to take advantage of the newest technologies available, in an effort to improve and increase the automated functionality in our systems. In response to customer input, RTM Designs identi­fied the ever increasing need for immediate after-hours and disaster/emergency call transfer capabilities among organizations. In 2001, RTM met these challenges with the release of the ReferNET Statewide I & R System.

The RTM Designs continues to develop and grow our services to meet the changing needs of the I & R world. Among our recent innovations are:

  • Full Integration with the National Text Platform
  • API Web Services for Data Sharing with Partner Organizations
  • 211 Counts Service Integration
  • Navigate - Our New Browser-based Contact & Resource Navigation Platform
  • Curate - Our New Browser-based Resource Management Platform

RTM Designs software solutions have become the product of choice for the major I & R organizations in the U.S.